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PRIVACY POLICY
Last modified: August 15, 2024
South Cord Holdings LLC, a California Limited Liability Company, d.b.a. Catalyst Cannabis Co. or Catalyst, and its affiliates and licensees (collectively, “Catalyst”, the “Company”, “we”, or “us”) respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy (“Privacy Policy” or “Policy”) describes the types of information we may collect from visitors and users who are 21 years of age or older or 18 years of age with a valid medical card or a caregiver and reside in the State of California (collectively, “Users” or “you”), or that you may provide when visiting our retail locations, website, or mobile applications (collectively, the “Services”). This Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information. The age requirement is discussed in more detail later in this Privacy Policy. By using the Services, you agree to the terms and conditions of this Privacy Policy.
We will not use or share your personal information except as described in this Privacy Policy.
This Privacy Policy applies to information collected by Catalyst and does not apply to information collected by any third-party, including through any application or content (including advertising) that may link to or be accessible from the Services.
Please read this policy carefully to understand our policies and practices regarding your information, how we will treat it, and your choices and rights. Where we rely on your consent to process your personal information, you can withdraw such consent at any time as described in the “Rights to Opt-In / Opt-out” section of this Privacy Policy.
If you have questions or concerns regarding this Privacy Policy, you should contact us via e-mail at or via postal mail at the address listed in the “Contact Us” section of this Policy. If you do not agree with our policies and practices, please do not use the Services.
CHANGES TO THIS PRIVACY POLICY AND TERMS OF USE
As we update or expand the Services, this Privacy Policy may change and the changes are effective upon posting. Please check back frequently for updates as it is your sole responsibility to be aware of changes. Typically, we will indicate the effective/amendment date at the beginning of this Privacy Policy. We do not provide notice of changes in any manner other than by posting the changes at the Catalyst website (“Website”). Your continued use of this Website after we make changes is deemed to be acceptance of those changes. This Privacy Policy is incorporated into, and part of, the Website Terms of Use which govern your use of the Website in general. The Website is intended for Users who are located in the California. The Privacy Policy shall be interpreted under the laws of the United States.
DISCLAIMERS
This Privacy Policy does not extend to anything that is inherent in the operation of the internet, and therefore beyond Catalyst’s control, and is not to be applied in any manner contrary to applicable law or governmental regulation. This Privacy Policy only applies to information collected through the Services. By using the Services, including the Website, you agree to be bound by the Catalyst’s Legal Disclaimers published on its website that are expressly incorporated into this Agreement by this reference. To access the Legal Disclaimers, visit the Website, and then click on the Legal Disclaimers hyperlink.
CHILDREN’S PRIVACY, NO USE OF THE SERVICES BY PERSONS UNDER 21 PERMITTED
Federal and California state law imposes special restrictions and obligations on commercial website operators who direct their operations toward, and collect and use information from children under the age of 13 and 16, respectively. We do not intend for the Services to be used by persons under the age of 21 or age of 18 with a valid medical card, and certainly not by anyone under the age of 16. Any use of the Services by persons under the age of 21 or age of 18 with a valid medical card is strictly prohibited. Do not supply to us or disclose on the Services any personal information of any person under 16 years of age. The Services are intended for a mature audience, and we do not direct any of our content at children. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn we have collected or received personal information from a child under 16, we will delete that information immediately. If you believe we might have any information from or about a child under 16, please contact us via e-mail at or via postal mail at the address listed in the “Contact Us” section of this Policy.
CANNABIS USE IN GENERAL
Cannabis use is not universally acceptable and permissible. For instance, it may be disallowed by some employers or in some facilities. You acknowledge that using the Services, providing your information, allowing Catalyst to collect data about you and interact with you may bring certain unwanted social, legal, employment, economic, or other impacts, including, but not limited to, your loss of employment. You acknowledge that your use of the Services and Catalyst products are solely at your own risk and that Catalyst shall not be held liable for damages arising out of or connected with the foregoing.
INFORMATION COLLECTION PRACTICES
Catalyst obtains information about you when you use the Services. Please note that we need certain types of information so that we can provide the Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use all or part of the Services.
What Information Does Catalyst Collect?
Catalyst collects information directly from you in a variety way including:
Catalyst collects the following types of information directly from you:
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
The information we collect automatically may be only statistical data and does not necessarily include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
The technologies we use for this automatic data collection may include:
Website Cookies
“Cookies” are a feature in your browser software. If enabled, we, or our service providers, may write cookies that may store small amounts of data on your computer about your visit to any of the pages of the Website. Cookies assist us in tracking which of our features appeal the most to you and what content you may have viewed on past visits. When you visit this Website again, cookies can enable us to customize our content according to your preferences.
You are free to direct your web browser to delete cookies at any time. To learn how, consult your web browser’s user instructions. Note that if you delete your cookies, you may be required to sign into Catalyst again, and stored browsing preferences you selected previously may be forgotten.
You can also disable cookies, although the Website may not function properly for you. You may read more about cookies at http://cookiecentral.com.
Clear GIFs/Beacons/Pixels
Pages of the Website and Catalyst’s e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Catalyst, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
As we continue to develop the Website and the Services, we may implement additional methods to gather information about the Catalyst community.
Catalyst maintains or will make a presence on a variety of social media platforms. When you “like” or “follow” us on Facebook, Instagram, Twitter, or other social media platforms, we may collect some information about you. This information includes your name, email address, any comments or content you post that is relevant to Catalyst. We also collect your information if you sign up for a promotion and submit information to us through one of our social media accounts.
How Does Catalyst Use Your Information?
The following paragraphs describe how Catalyst uses your information in connection with the Services.
Catalyst will use your information as necessary to carry out and manage the Services. This includes, using your information to verify your eligibility to use our Service and administer your account, processing payments, and fulfilling orders and tracking your accumulation of rewards based on your product purchase history and Services usage (if applicable). We will use your information to communicate with you about Catalyst’s Services, your use of the Services or your inquiries related to the Services. Catalyst will use your information to ensure that content from the Services is presented in the most effective manner for you and for your computer or device, allow you to participate in interactive features of the Services (when you choose to do so), and as part of our efforts to keep the Services safe and secure.
California requires careful verification of identity before allowing you to purchase cannabis products. When you visit our store at a physical location, we will request and examine your government-issued identification card and electronically scan it in order to verify your age and your identification’s validity. Once your data has been scanned, your name, address, identification number, photo, and other data may be retained by Catalyst for the purpose of creating an electronic profile about you, analyzing your use of the Services, enforcing cannabis purchasing regulations, and to help us customize Services and experiences for you.
Similarly, we use your IP Address, location data from by web browsers and mobile devices, your physical address if you provide it to us, and similar location data to identify your location in order to provide location-based services, such as showing you Services or products available in your area.
Catalyst continuously seeks to improve its Services. To do so, we may conduct research to understand the effectiveness of the Services, improve the Services, and to better understand the Catalyst community. If we publish the results of our research to others, such research will be presented in a de-identified and aggregate form such that individual users cannot be identified.
We may use your information to protect our users, ourselves, the Services, and our affiliates from fraud, theft, hacking, phishing and other unlawful activities. Information such as photographic and audiovisual recordings of you inside and around of Catalyst retail stores and vehicles will be used for the purpose of maintaining physical security, identifying you, and complying with laws and orders that require video surveillance. The photographic and audiovisual recordings taken by the security cameras are stored with proper measures by Catalyst and automatically erased every ninety days. You acknowledge that these records may be supplied to Catalyst employees or government agencies at any time, for any purpose, with or without a legal order or subpoena, and without notice or financial compensation to you.
We may use your personal information to communicate with you by email, postal mail, phone, or text message about surveys, promotions, special events or our products and Services and those of our affiliates or third-party partners, and any of their related businesses. To the extent applicable, you expressly acknowledge that you are solely responsible for all charges billed by your mobile service provider. If you no longer wish to receive promotional communications by email, please follow the unsubscribe link located at the end of the email message.
We will use your information to help us better understand your interests and needs, such as by engaging in analysis and research regarding use of the Services. We may use your information to measure or understand the effectiveness of advertising and content we serve to you and others, and to deliver and customize relevant advertising and content to you.
We may use third-party web analytics services on the Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; try to locate the same unique users across multiple browsers or devices to better tailor services and features; and provide certain features to you. You may be able to disable or prevent certain tracking and/or analytics services through your browser or device.
If you receive email from us, we may use certain analytics tools, such as clear GIFs to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.
The Services may integrate third-party advertising technologies that use cookies and other technologies to deliver relevant content and advertising for products on the Services, as well as on other websites you visit and other applications you use. The ads may be based on various factors such as the content of the page you are visiting, information you enter, such as your searches, demographic data, and other information we collect from you. These ads may be based on your current activity or your activity over time and across other websites and online services.
We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on the device you use to access the Services by non-affiliated third-party advertising network services.
When using mobile applications from others, you may also receive tailored in-application advertisements. We may use third-party service providers to deliver advertisements on mobile applications or for mobile application analytics. Each operating system, iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices provides its own instructions on how to prevent the delivery of tailored in-application advertisements. We do not control how the applicable platform operator allows you to control receiving personalized in-application advertisements; thus, you should contact the platform provider for further details on opting out of tailored in-application advertisements. You may review the support materials and/or the device settings for the respective operating systems to opt-out of tailored in-app advertisements.
By submitting your email address through the Website or in-store, you are expressly consenting to receive emails from Catalyst, including from Catalyst’s affiliates, and from third parties concerning offers and advertisements unrelated to Catalyst. To opt-out of receiving email messages from us, from our affiliates or from other third parties, click on the “Unsubscribe” link contained in each email. Please allow up to 10 business days for us to process your request. Please note if you decide not to receive marketing emails from us, you may still receive transactional email messages regarding your order(s) (i.e., order confirmation, etc.).
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We do not currently recognize or respond to browser-initiated DNT signals.
For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use and share such combined information in accordance with this Privacy Policy.
We may aggregate and/or de-identify any information collected through the Services so that such information can no longer be linked to you or your device (“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any purpose, including for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, and sponsors.
How Does Catalyst Share Your Information?
We may share or disclose personal information that we collect or you provide as described in this privacy policy:
If you would like to opt out of information sharing, please email your request to legal@catalystcannabis.co. Note that Catalyst’s website and other Services require some information gathering in order to function properly, and in some cases, in order to meet cannabis regulatory requirements, so Catalyst’s Services may not be available for your use if you opt out of all information sharing.
INFORMATION SECURITY
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Such measures include, but are not limited to, access controls, monitoring, and the utilization of encryption to securely transmit sensitive information. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
While we strive to protect your personal information, unfortunately, the transmission of information via the internet or method of data storage is not completely secure, and we cannot guarantee the absolute security of your personal information. Any transmission of personal information to us is at your own risk.
THIRD PARTY DATA PRACTICE
Some content or functions on the Website, including the online order and reservation system, are served by third-parties. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. It is your responsibility to review the third parties’ privacy policies to confirm that you understand and agree with their policies. If you have any questions about the third parties’ data collection and usage, you should contact the responsible provider directly.
SUBMITTING INFORMATION FROM OUTSIDE THE UNITED STATES
We control and operate the online and mobile resources from within the United States of America (the “U.S.”). Information collected through the Website and Services may be stored and processed in the United States or any other country in which we or our vendors maintain facilities. Although we do not actively block or monitor visitors from other countries, the Website is directed only at visitors from the U.S. As such, this Privacy Policy is consistent with U.S. law and practice and is not adapted to other laws (including European data security and privacy laws). Catalyst will apply the applicable laws of the U.S. in place of data protections regulation under your home country’s law. That is, you freely and unambiguously acknowledge that this Privacy Policy, not your home country’s laws, controls how we will collect, store, process, and transfer your personal information. Similarly, the English language version of this Privacy Policy is the controlling version regardless of any translation you may attempt.
Rights to Opt-In / Opt-out
You have the right to “opt in” and/or “opt out” of certain uses of your personal information. For example, you may have the opportunity to elect whether you would like to receive correspondence from us for marketing purposes, and how your information may be shared with third parties. To make an opt out request, send your request via email to legal@catalystcannabis.co.
YOUR CHOICES IN CORRECTING YOUR INFORMATION
You can contact us by sending an email to legal@catalystcannabis.co, to request access to, correct, or delete any personal information that you have provided to us. In some cases, we may not be able to fulfill your request if we believe the change would violate any law, any legal requirement, Catalyst’s policies, or cause the information to be incorrect. To protect your privacy and security, we will take reasonable steps (such as checking your state-issued government I.D. card) to verify your identity before granting you profile access or making corrections.
Please note that opting out, or asking that your data be deleted, may disable your access to some or all Services, and result in the loss of any Catalyst Rewards Points you may have accrued.
DATA RETENTION
We have various obligations to retain the data that you provide to us, both to ensure that we can properly process your transactions and also to comply with laws applicable to us, including but not limited to the state Medicinal and Adult-Use Cannabis Regulation and Safety Act. Accordingly, even if you request data deletion or close your account with us, we will retain certain information as necessary to fulfill our legal obligations, enforce this Privacy Policy and our Term of Use, and maintain security. We also reserve the right to retain de-personalized information after your account has been closed.
PRIVACY RIGHTS FOR CALIFORNIA RESIDENTS
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.
California “Shine the Light” law
California Civil Code Section 1798.83, also known as California’s “Shine the Light” law, allows individual California resident customers who have provided their personal information to us in obtaining products or services for personal, family or household use to request information about our disclosure of certain categories of personal information to third parties for their direct marketing purposes.
Such requests must be submitted to us by contacting us in accordance with the “Contact Us” section below. Within thirty (30) days of receiving an express written request, we will provide a list of the categories of personal information disclosed to third parties for third party direct marketing purposes during the immediately preceding year, along with the names and addresses of those third parties. This request may be made no more than once per calendar year. We reserve the right not to respond to requests submitted in ways other than those specified above.
California Consumer Privacy Act (CCPA) Disclosures
The California Consumer Privacy Act of 2018 (“CCPA”) requires us to provide additional privacy-related information to residents of California.
The section entitled “Information Collection Practices” above lists the categories of personal information we have collected about California residents in the preceding 12 months. These categories of personal information correspond with the following categories of personal information provided under the CCPA:
Category | Examples |
A. Identifiers. | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver’s license number, passport number, or other similar identifiers. |
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | A name, signature, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. |
C. Protected classification characteristics under California or federal law. | Age (40 years or older), race, color, ancestry, national origin, citizenship, medical condition, gender, veteran or military status |
D. Commercial information. | Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
F. Internet or other similar network activity. | Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement, click stream or telemetry data or location data about your devices, browsers, and online behavior |
G. Geolocation data. | Physical location or movements. |
H. Sensory data. | Audiovisual footage and images that we capture from our security cameras inside and around our retail locations |
K. Inferences drawn from other personal information. | Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
The section entitled “How Does Catalyst Use Your Information?” above lists the business and commercial purposes for which we collect California residents’ personal information. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
As described above in the section entitled “How Does Catalyst Share Your Information?” we also share and/or disclose your personal information as follows:
California Residents’ Privacy Rights and Choices
The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Know and Data Portability
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the “right to know”). Once we receive your request and confirm your identity, we will disclose to you:
We do not provide a right to know or data portability disclosure for business-to-business personal information, where the information is collected while you are acting on behalf of a business, and the communications or transactions solely relate to providing or receiving a product or service to or from another business (“B2B personal information”).
Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
We will delete or de-identify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
We do not provide these deletion rights for B2B personal information.
Exercising Your Rights to Know or Delete
To exercise your rights to know or delete described above, please submit a request by either:
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.
You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. You do not need to create an account with us to submit a request to know or delete.
We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact legal@catalystcannabis.co.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Personal Information Sales Opt-Out and Opt-In Rights
You have the right to direct us to not sell your personal information at any time (the “right to opt-out”). Consumers who opt-in to personal information sales may opt-out of future sales at any time.
To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following Internet Web page link:
[HYPERLINKED URL with the title “Do Not Sell My Personal Information”]
Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by:
[OPT-IN INSTRUCTIONS OR URL LINK]
You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
We currently provide the following financial incentives: a rewards program (the “Program”) that provides discounts when customers accrue points by purchasing Catalyst products, subject to the terms of the Program. In exchange for offering discounts through Program, Catalyst uses data acquired through the Program to help identify sales trends. You can opt out of the Program at any time by contacting Catalyst at legal@catalystcannabis.co. Note that if you opt out of the Program, any rewards points you have accrued will become unavailable for use.
Contact Us
If you have any questions or comments about this notice, the ways in which Catalyst collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Catalyst Cannabis Co
Attn: Website Administrator
401 Pine Ave.
Long Beach, California 90803
Email: legal@catalystcannabis.co
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